Exchange and refund policy

Exchange and refund policy

Exchange policy - 

We don't offer any type of returns. However, we offer exchange of the product only.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

To start an exchange, you can contact us at dolcyhair@gmail.com. Please note that returns will need to be sent to the following address: F/F, H NO.11/13, EAST PUNJABI BAGH, EAST PUNJABI BAGH, West Delhi, Delhi, 110026
If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return questions at dolcyhair@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be exchanged, like flash sale products, offer products, custom products 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy - 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.